Hotmail Upgrade (upgradation) - MSN Support Lacking

I think I have mentioned before that I have an MSN Account. It is okay and has some nice features, but support is lacking. That seems to be a constant theme when I try to get support. I did not display her name. I figured I would follow up on the mail storage upgrade that never happened. The last I had read (e-mail or member services, I can't remember which, possibly both) it was to take place in September. It didn't happen. You can see the conversation below. Upgradation? I have never seen the word. Maybe a new Microsoft thing (maybe not - dictionary.com - the word spy).

I kind of take it that if I added an account she could get a new account added with the new account size. What ever happened to taking care of the paying customers first? I take it new accounts can be had now with the new limits although I believe I recently saw a post stating that it was advertised with the new limits, but someone created one and didn't get the new limit either. Oh well.

A new MSN Interactive Support session has started.
The visitor's chat pages have been loaded (Mon Oct 18 12:41:37 CDT 2004).
1. The visitor is still on Chat (Mon Oct 18 12:42:55 CDT 2004).
2. The visitor is still on Chat (Mon Oct 18 12:44:15 CDT 2004).
{Bonj} Chat says that it is in progress, just making sure it is working as nothing appears to be happening.
The MSN Interactive Support session has been accepted.
{N} [10/18/2004 10:45:07 AM]
{N} Thank you for contacting MSN Online Customer Service, my name is Natasha and I will be assisting you with your issue today.
3. The visitor is still on Chat (Mon Oct 18 12:45:50 CDT 2004).
{N} [10/18/2004 10:45:19 AM]
{N} Hello!
4. The visitor is still on Chat (Mon Oct 18 12:46:55 CDT 2004).
{Bonj} Hello
5. The visitor is still on Chat (Mon Oct 18 12:48:26 CDT 2004).
{N} [10/18/2004 10:48:20 AM]
{N} I understand that you would like to know when will the upgrade happen. Am I correct?
6. The visitor is still on Chat (Mon Oct 18 12:49:54 CDT 2004).
{Bonj} There was a correspondence or info on the member site at one point that it would take place in September. As that has come and gone I was wondering if I was missed or if there is a new date?
{N} [10/18/2004 10:50:40 AM]
{N} Bonj, the upgradation is still in process. You might get the upgradation by the end of this month.
7. The visitor is still on Chat (Mon Oct 18 12:51:23 CDT 2004).
{Bonj} If not, should I open another support incident?
8. The visitor is still on Chat (Mon Oct 18 12:53:00 CDT 2004).
9. The visitor is still on Chat (Mon Oct 18 12:54:39 CDT 2004).
{N} [10/18/2004 10:54:20 AM]
{N} May I know if you would like to open another account?
10. The visitor is still on Chat (Mon Oct 18 12:55:39 CDT 2004).
{Bonj} No, I don't want another account.
{N} [10/18/2004 10:56:47 AM]
{N} Bonj, I suggest you to wait by the end of this month. You will receive the upgradation to 250MB.
11. The visitor is still on Chat (Mon Oct 18 12:57:29 CDT 2004).
{Bonj} Okay. Thanks. Bye.
{N} [10/18/2004 10:57:23 AM]
{N} Thank you for allowing us to assist you regarding your concern, I hope you found our session helpful. For your records, I will send you a transcript of our session in an e-mail message. If you have any additional questions or you need additional information, please login again to speak with an Accounts and Billing specialist. We are available 24 hours a day, 7 days a week.
{N} [10/18/2004 10:57:25 AM]
{N} Goodbye and take care.
12. The visitor is still on Chat (Mon Oct 18 12:58:59 CDT 2004).
The visitor might have closed or refreshed his browser.
Bonj has requested chat transcript to be sent
The visitor has ended the chat session.