Thursday, November 08, 2007

Adobe Again

I called Adobe again yesterday afternoon.

I had asked to talk to Eric that had put the latest request back in, but they ended up passing me on to Michelle, a supervisor in Customer Service.  Michelle ended up transferring me to Rose in Licensing.  Rose ended up transferring me to Leo, the supervisor in Customer Support that told me back on 10/23/07 that it had been approved.  He stated that the problem was that since the approval was an exception and the license actually falls outside of the normal dates, that is what was causing the problem.  He said that he would talk to Eric and figure out a solution and call me back within 24-48 hours.  Well, at this point it is not within the 24.  We'll see if we hear anything within the 48.

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