From "5 Steps To Improve Your Information Productivity" I would say the one that jumps out at me the most is number 4. Some just don't seem to get it. It seems as though some in management look at people as though they are no different than a physical resource like a PC, which is a loss for both sides.
Focus on people.
Retaining quality managers is vital to improving Information Productivity. To Strassmann, technology has largely become a commodity that you can outsource to India, Bucharest or anyplace in between. But people with solid corporate knowledge—especially the ability to see where technology will help a company seize a new business opportunity—are priceless.
What's the best way to keep your best people? Challenge them by giving them big goals and projects. Give them the opportunity to grow their knowledge and build their careers. If you don't do these things, it's highly likely they'll leave for greener pastures.
And weed out people who have no interest in developing their careers. Why? Ultimately, these hangers-on will become obstacles for your company as pay rises and their technology skills don't.