Wednesday, March 03, 2004


Remedy Logo

Today is the one year anniversary for a purchasing system we implemented within Magic Service Desk Suite (formerly a Network Associates Company, now a BMC/Remedy company). Everything has been working well. Not all purchases have been approved, but there have been 2,646 requests put through the system in the last 12 months. There are currently only 29 currently pending approval.

It has helped streamline the process, as it use to be a totally paper based process and the purchasing area had no idea the status of any of the request that had not hit their desk yet. Many times they would get a call from the individual that initiated the request and they had not seen it yet. It would finally be tracked down to someone's in-basket awaiting approval. Now if a question comes up an individual can check for themselves, but if they do call purchasing they can quickly see what the status is and where it is in the process.

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